MEMBERSHIP

GUIDELINES

MEMBERSHIP GUIDELINES

 

MASK POLICY

 

ALAMEDA COUNTY, CA – Vaccination continues to protect against severe COVID-19 illness, but with the COVID-19 Delta variant now infecting a small percentage of vaccinated people as well as many unvaccinated people, eight Bay Area health officers have issued Health Orders requiring masks indoors in public places. The Orders require all individuals, regardless of vaccination status, to wear face coverings when indoors in public settings, with limited exceptions, starting at 12:01 a.m. on Tuesday, August 3rd.

These Health Orders are consistent with guidance from the Centers for Disease Control and Prevention and the California Department of Public Health, which recommend that fully vaccinated individuals wear masks while in indoor public settings.

GUESTS

 

If you are bringing a guest to the Club, please be sure to check in at the front Desk and have your guest create an account and complete the Liability Release form. It is likewise imperative that members understand that they are responsible for all of the conduct, actions, and behavior of their guests while on Mission Hills property. Guests may utilize the facilities or play a sport only when accompanied by a member, and each guest is limited to up to 1 visit per month regardless of which member he or she is the guest of. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice. Existing members are not permitted to use the Club as a guest while on a Leave of Absence or suspended status.

 

NON-MISSION HILLS CLUB INSTRUCTION

 

Formal personal or group instruction with regard to fitness and sports training is not permitted by any individuals other than authorized Mission Hills Racquet and Swim Club staff.

 

STANDARDS OF CONDUCT

 

UNACCEPTABLE BEHAVIOR

 

Mission Hills Racquet and Swim Club expects all members (and guests) to act in an acceptable, responsible and professional manner while at Mission Hills. Defining this behavior to address every situation is difficult, and this policy does not intend to do so. Unacceptable behavior, and/or any deliberate action that is extreme in nature and is obviously detrimental to Mission Hill’s efforts to fulfill its mission or purpose, will not be permitted in the Club and can lead to suspension or termination of Club membership. To avoid any possible confusion, however, some of the more obvious unacceptable behaviors are noted below:

  • Negligence or any careless action that endangers the life or safety of another person.

 

  • Possession, use, distribution, sale, transfer, or being under the influence of controlled or mind-altering substances.

 

  • Unauthorized possession of dangerous or illegal firearms, weapons, or explosives.

 

  • Engaging in criminal conduct or acts of violence or making threats of violence toward anyone on Mission Hills premises; fighting, or provoking a fight on Mission Hills premises, or negligent damage of property.

 

  • Threatening, intimidating or coercing associates, members, guests, or any other persons associated with Mission Hills.

 

  • Abusive or indecent (including, but not limited to, sexual) conduct toward members, associates, guests.

 

  • Any act of harassment, sexual, racial, or otherwise; telling sexist or racist jokes; making racial or ethnic slurs, or otherwise engaging in discriminatory conduct, actions, or behavior.

 

  • Any illegal activity, crime, or grossly negligent act committed on Mission Hills property. “Grossly negligent” is defined as that which falls outside the actions of a prudent person in the same or similar situation. Criminal activities will normally be referred to authorities for legal action.

 

HARASSMENT/DISCRIMINATION

 

Mission Hills is committed to providing a Club membership environment free of harassment and/or discrimination. Mission Hills policy prohibits discrimination and harassment of any kind, including (without limitation) based on race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, and other related medical conditions), sexual orientation, and identity, national origin/ancestry, age, disability, marital/familial status, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or any other consideration made unlawful by federal, state, or local laws. The following is a partial list:

 

  • Verbal conduct such as threats, epithets, derogatory comments, or slurs.

 

  • Visual conduct such as derogatory posters, photographs, cartoons, drawings, or gestures.

 

  • Physical conduct such as assault, unwanted touching, or blocking normal movement; and

 

  • Retaliation for reporting harassment or threatening to report harassment.

 

  • Unwanted sexual advances.

 

  • Visual conduct, such as leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, or posters via the mail, email, or in person.

 

  • Verbal abuse of a sexual nature, graphic verbal commentary about an individual’s body, sexually degrading words to describe an individual, or suggestive or obscene letters, notes, or invitations.

 

  • Physical conduct, such as touching, assault, or impeding, or blocking movements.

GENERAL BOOKING INFORMATION

 

Members may confirm reservations for various club activities and programs, including booking tennis courts, fitness class appointments, etc. See below for specific booking details. When you are ready to book, simply login to your Wellness Living account on our website https://www.themissionhillsclub.com/ and select the appropriate reservations link.

 

An individual member may book one reservation per day. Couple or Family memberships may book up to two reservations per day. Additional reservations may be secured on the day of play based on availability. Member must be present at the time of play or a cancellation fee will be incurred.

 

Please note that our Late Cancellation and No-Show Guidelines apply to all reservations. These guidelines can be found in the court reservation booking process prior to making a reservation.

 

FITNESS

 

FITNESS CENTER

 

Children under the age of 13 are not allowed to use the Fitness Center unless they are working with one of the Club’s trainers. Members ages 13–17 are allowed in the Fitness Center if they are under direct adult supervision or have completed our Fitness Training Safety Course. Direct supervision means the parent is watching the teen at all times; the teen and adult may take turns doing sets but may not do sets concurrently. The adult must know weightlifting techniques and the operation of fitness equipment well enough to prevent injury to the teen. Members ages 13–17 are allowed to use the Fitness Center without supervision if they have completed a Fitness Training Safety Course.

 

The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment. Shirts and closed-toe shoes are required at all times. As a courtesy to others, please return mats and weights to their designated areas, place trash and towels in the appropriate receptacles, and limit your cardio workout to 30 minutes when others are waiting for a machine. Additionally, we ask that you allow others to work in when using strength training equipment.

 

FITNESS ATTIRE

 

Proper attire is required for anyone using the Club. Appropriate footwear and shirts are required in all public indoor and outdoor recreational areas, including closed-toe shoes in fitness areas and non-marking shoes on all hardwood exercise floors and courts.

 

GROUP EXERCISE AND STUDIO ETIQUETTE

 

New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor. We ask that you follow the instructor’s routine, as classes are a group activity. Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space. We ask that members and guests arrive on time to all classes. Entering a class late is disruptive and strongly discouraged.

 

GROUP EXERCISE RESERVATIONS

 

All members have three-day advance booking access for select classes. You can book online at https://www.themissionhillsclub.com/ by signing in to your Wellness Living Account and booking a class on the Fitness Classes Section.

 

RACQUET SPORTS

 

Court Etiquette


All members and their guest(s) are asked to follow our Court Etiquette guidelines to assure a pleasant experience for all:

 

  • Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop. In tennis, while the next group of players is waiting during the final game, no-ad scoring should be used. Squash players should always knock prior to entering.

 

  • Verbal and racquet abuse are not tolerated.

 

  • In consideration of those on the adjacent court(s), keep noise to a reasonable level.

 

  • If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball. Ask politely for the ball to be returned (e.g., “Court 5, the ball behind you. Thanks!”). If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back.

 

Tennis Attire


Appropriate sports attire must be worn at all times. Swimsuits and bare feet are not allowed on the courts. Non-marking regulation tennis shoes are required on all courts.

 

Teaching


Instruction is not permitted by any individuals other than authorized Mission Hills teaching staff.

 

Tennis Lessons, Clinics, and Tournaments


Our staff of USTA, USPTA, and PTR certified tennis professionals offer both private and group lessons, junior clinics, and men’s and women’s adult clinics. Members are encouraged to join us for our in-house tennis leagues, USTA leagues, and player rating sessions, as well as adult team tennis, junior tennis league, annual tournaments, and fun social events. To inquire about specific tennis events and activities, please contact the Tennis Department.

 

Director of Tennis Max Taylor: max.taylor@themissionhillsclub.com.

 

Court Reservations


Each member is responsible to book his or her own court reservations and may make only one reservation at a time. Reservations must include a minimum of two names for both singles and doubles bookings. Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively. Further, a court reservation cannot be transferred to another member.

 

A member may make one court reservation per day. Couple or Family memberships may make up to two reservations per day. Once the reservation time has passed, the member can make additional same-day bookings, based on court availability.

Members can book a court up to 72 hours in advance (72 hours from the specific time you are making the court reservation), we encourage members to familiarize themselves with our online booking system for court reservations and for booking-related services in order to minimize telephone traffic at the front desk.

Additionally, Members can book a court via phone call. But, must adhere to the following limitations:  Phone Call court reservations will be accepted from 8:00 am and will end 30 minutes before close of business each day. These limitations are in place to allow our front desk to perform opening and closing procedures.

Court Online Booking Site


To reserve your court, please login at https://www.themissionhillsclub.com/ Your email address is your username; however, it must match the email listed on your membership account. If you need to update your email address, please contact us at +1 (510) 656-2250. If you do not have a password or have forgotten your password, our support team can help you retrieve and reset it. When booking a court on the Wellness Living Website follow the prompts on court reservations and complete your booking request.

 

Guests


Each membership may bring up to four guests per day. tennis members must register all their guests at the front desk (including Fitness Members) and pay the prevailing guest fee prior to play. Please note, there will also be an additional court fee for tennis court use where applicable. Guest fees must be paid at check-in prior to court utilization, and guests will be required to complete and sign a liability waiver form prior to play.

 

Court Prime Time Hours


Prime Time occurs in the times of:

 

Monday – Friday : 4:30pm-7:30pm

 

Saturday – Sunday : 9:30am-12:00pm

 

To ensure fair court time opportunities for all tennis members, each tennis member will be limited to a maximum of 3 tennis court reservations per week during prime-time hours. Ball Machine usage and solitary single-member play will require approval from the front desk during prime time and is permissible depending on court availability.

 

Court Check-In


All members must check-in at the front desk for their court assignment prior to play or be subject to the Late Cancellation fee of $15. If you have not checked in within 15 minutes of your reservation time, your court may be given to a waiting member, and you will be charged a Late Cancellation Fee.

 

Late Cancellations


Should you need to cancel your court reservation please notify us 6 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a $15 late cancellation fee for cancellations made within 6 hours of the booking time. Multiple late cancellations may result in a 7-day suspension of booking privileges.

 

No-Shows


Any member who books a court and does not show up for play within 15 minutes of the reserved start time will be subject to a minimum charge of $15. Additionally, after 15 minutes, the reserved court will then be released for open reservation. Excessive no-shows may result in a 30-day suspension of court booking privileges.