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MEMBERSHIP GUIDELINES

Last updated November 1, 2023

Welcome to the Club.  We’ve created these Membership Guidelines to provide guidance and insight into how you can make the most of your membership at Mission Hills.  These Membership Guidelines include the Club’s rules and policies.

Any questions related to the contents of these Membership Guidelines or their interpretation should be directed to Club Management at management@themissionhillsclub.com.

We reserve the right to modify any guideline, policy or club rule at any time and in our sole discretion, with or without prior notice.  The Club reserves the right to revoke membership privileges or, if deemed warranted, to terminate a person’s membership immediately for any violation of these Membership Guidelines, Club policy or other Club rule.

Club Use

Club use is restricted to: 

  • Members

  • Non-members who pay for and use a Guest Pass

  • Non-members participating in Adult tennis clinics

  • Non-members who are participating in special programs developed for Basis Independent School or Connecting Waters Home School Network.

  • Non-members who are part of the Elite Tennis Program

 

Additionally, from time to time, the Club will host tennis tournaments.  Visitors who are attending or participating in tennis tournaments are permitted access to the Club to attend or participate in tennis tournaments, but are not permitted to use the fitness facilities or pool.

Guests

Each Member may bring up to three guests per day.  All guests must register at the Front Desk, sign a legal wavier, and purchase a Guest Pass prior to entering Club premises.

It is the responsibility of Members to pay for Guest Passes.  Failure to register guests may result in suspension of membership privileges or termination of membership.

Members are responsible for all of the conduct, actions, and behavior of their guests while on the Mission Hills premises.

 

Guests may utilize the facilities or play a sport only when accompanied by a Member, and each guest is limited to 1 visit per month regardless of which member they are the guest of. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust Guest Passes at any time without prior written notice.  Existing Members are not permitted to use the Club as a guest while their membership is on a suspended status.

Age Restrictions

  • Members younger than 18 must have a parent or guardian present at the time of joining.

    • ​Their parent or guardian must sign the Membership Agreement, which includes a legal waiver allowing them to use the Club with their permission.

  • Members under the age of 14 must be accompanied by an adult at all times.  Tennis Juniors and Tennis Aces attending clinics or private lessons are deemed to be accompanied by an adult.  Parents or guardians who are not members must pay for a guest pass to be on court with their child.

  • The pool may only be used by Members or guests that are adults or accompanied by adults.

  • The Club does not provide child care services

    • Minors/children are not allowed to be left unattended while a parent or guardian is using the Club facilities.

Mobile Device Use Policy

The in-Club use of mobile devices can impact the safety, privacy and comfort of our Members.  In order to ensure the best possible Member experience, we limit in-Club use of mobile devices in the following ways: 

  • We strictly prohibit the use of mobile devices to take photographs or videos or to make voice or video calls in the locker rooms.

  • Headphones or earbuds are required while listening to any audio on a mobile device.

  • Use of mobile devices to make voice or video calls is permitted in the lobby or clubhouse area only.

  • Members are prohibited from using their mobile devices anywhere in the Club to view content that may be viewed as offensive or inappropriate.

  • Members may use their mobile devices on tennis courts in order to photograph or take video of themselves in very limited circumstances and this privilege may be revoked at any time and for any reason at the sole discretion of Club Staff.  Use of a mobile device on tennis courts may be acceptable under the following conditions:

    • No member may use a mobile device to take photographs or videos if doing so presents a risk of injury to themselves or others (for example, mobile devices should not be used to take photographs or video by anyone who is simultaneously playing tennis);

    • Out of respect for the privacy and comfort of our members, photographs or video should never include anyone who has not given their prior permission to appear in such images;

    • Images containing Club intellectual property are subject to all applicable copyright and trademark protections, including, but not limited to, federal and state laws and regulations, and we may prohibit any public-facing use thereof; and

    • No photographs or video may be used for commercial purposes whatsoever.

Because the safety, privacy and comfort of our members is paramount, enforcement of this mobile device use policy is a serious matter.  Any report of a violation of this policy, whether from Club Staff or a Club Member, should be resolved promptly and professionally, with priority given to the privacy and comfort of all Members.

Locker Room

Lockers are provided for Member use while at the Club, free of charge, for convenience.

  • Lockers are available to all Members, and are used at Member’s own risk.

  • Lockers are for member use while at the Club only.

  • Members may not leave the Club with personal items left in a locker.

There may be times when a locker will be unlocked by Club Staff.  Examples of this include, but are not limited to:

  • A member failed to observe the policy that lockers can only be used while at the Club, and the items have been in the locker for more than 24 hours.

Only authorized personnel are allowed to unlock lockers.  All items will be removed from the locker and stored at the Front Desk for up to 30 days so that the items can be returned to their rightful owner.  After 30 days, the contents will be donated to a charity of the Club’s choosing.

All members may use Club locker room facilities, bathrooms, showers, and all other facilities/programs separated by sex based on their self-reported gender identity.

  • We ask that members respect the privacy and comfort of other members by practicing modesty in the locker rooms and remaining covered as much as possible.

Coaching and Training

Coaching or training instruction for tennis, swim, or fitness is not permitted by any person other than authorized Club Staff.  Any person who violates this policy is subject to immediate removal.

Our staff of USTA, USPTA, and PTR certified tennis professionals offer both private and group lessons, junior clinics, and men’s and women’s adult clinics.  Members are encouraged to join us for our in-house tennis leagues, USTA leagues, and player rating sessions, as well as adult team tennis, junior tennis league, annual tournaments, and fun social events.  To inquire about specific tennis events and activities, please contact the Tennis Department.

 

Director of Tennis Max Taylor: max.taylor@themissionhillsclub.com.

General Etiquette for Racquet Sports

Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop.  In tennis, while the next group of players is waiting during the final game, no-ad scoring should be used.

Verbal and racquet abuse are not tolerated.  In consideration of those on the adjacent court(s), keep noise to a reasonable level.

If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball.  Ask politely for the ball to be returned (e.g., “Court 5, the ball behind you – thanks!”).  If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back.

Appropriate sports attire must be worn at all times.  Pets, swimsuits and bare feet are not allowed on the courts.  Non-marking regulation tennis shoes are required on all courts.

Court Reservations

Each Member is responsible to booking their own tennis court through several methods:

  1. Phoning the Front Desk at Mission Hills Racquet and Swim Club at (510) 656-2250.  The phone lines are open for court reservations starting at 8:00am and ends 30 minutes before close of business each day. 

  2. Online booking through the Club’s website (click the “Member” button to access your Club WellnessLiving   account).

  3. Online booking through the WellnessLiving    mobile App.

Members may make only one reservation at a time.  Members may confirm reservations for various club activities and programs, including booking tennis courts, fitness class appointments, etc. by logging into your Club WellnessLiving   account by clicking the “Member” button on the Club’s website at https://www.themissionhillsclub.com/.

Reservations must include a minimum of two names for both singles and doubles bookings.  Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively.  Further, a court reservation cannot be transferred to another member.

Limitations on the number of court reservations are based on your membership type.  Once a court reservation time has passed, you may make additional same-day bookings, based on court availability.  Couple Tennis and Family Tennis Members cannot book two courts simultaneously.

Ball Machine use is prohibited during the following times:

  • Monday through Friday: 5pm to 7pm.

  • Saturday and Sunday: 8am to 12pm.

Additional Limitations on Court Reservations:

  • Each Member can only play 3 times a week during prime-time hours of Monday through Friday from 4:30-8pm.  (This applies to any court usage time that falls into the hours mentioned, excluding participation in tennis clinics.

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Tennis Court Check-In

All Members must check in at the Front Desk for their court assignment prior to play.  If you have not checked in within 15 minutes of the reserved start time, you will be charged a court cancellation fee of $25 and the court will be released for open reservation.

Late Cancellations and No-Shows

As a courtesy to other Members and guests, please be considerate when booking court times.  We understand that sometimes plans change.  Should you need to cancel your court reservation, please notify us at least 6 hours prior to your scheduled booking.

Any member who books a court and cancels the reservation with less than 6 hours prior to the scheduled booking or does not show up for play within 15 minutes of the reserved start time will be charged a court cancellation fee of $25 and the court will be released for open reservation.  Excessive no-shows may result in a 30-day suspension of court booking privileges.

Clay Court Special Rules

Starting in Winter of 2023, we’re excited to be the home of one of the few clay tennis courts in the San Francisco Bay Area.

Because of the extremely high demand of such a special court, the following rules and fees apply:

  • Our clay court is for Members only.  No guests are allowed to play on the clay court.

  • No walk-on usage is allowed.  Please register at the Front Desk before using the court.

  • Clay court-appropriate footwear is required.

  • Littering is prohibited and no pets allowed the clay court.

  • Maximum time per play is 1.5 hours.

  • Any member who books a court and cancels the reservation with less than 6 hours prior to the scheduled booking or does not show up for play within 15 minutes of the reserved start time will be charged a clay court cancellation fee of $50 and the court will be released for open reservation.  Excessive no-shows may result in a 30-day suspension of court booking privileges.

  • After playing on the clay court, Members must brush the surface, sweep line markings, and brush footwear before leaving the court.  Failure to do so may result in suspension of clay court usage for a week.  Please allow at least 5 minutes prior to the end of play to perform these maintenance tasks.

  • Members will be charged a maintenance fee for use of the clay court as follows: $10 per 30-minutes of booked play time (e.g. 1 hour = $20 and 90 minutes = $30).

  • Private lessons on the clay court are $150 for 60 minutes and $225 for 90 minutes.

General Etiquette for Swim Facilities

The Club requires you to shower before using the pool.  There are no lifeguards on duty.  The use of the pool is at your own risk.  While using the pool, you cannot jump lanes, dive or engage in horseplay.  Lap swimmers have priority over casual swimmers.

General Etiquette for Fitness Facilities

Please respect the personal space of others, keep the equipment in its designated area, and if you’re resting between sets, allow other members to use the equipment.  After you’ve finished your workout, we ask that members please be courteous and wipe down the equipment, return any weights or other accessories to the designated storage areas, and limit your cardio workout to 30 minutes when others are waiting for a machine.  Shirts and closed-toe shoes are required at all times.

Dropping heavy weights on the gym floor or on equipment, and stepping on bench chairs is frowned upon.  It is a disturbance to other Members and may cause damage to the Club’s equipment and facilities.

Children under the age of 14 are not allowed to use the Fitness Center unless they are working with one of the Club’s trainers.  Members ages 14–17 are allowed in the Fitness Center if they are under direct adult supervision or have completed our Fitness Training Safety Course.  Direct supervision means a Member parent or guardian is watching the teen at all times.  The teen and Member parent or guardian may take turns doing sets but may not do sets concurrently. The Member parent or guardian must know weightlifting techniques and the operation of fitness equipment well enough to prevent injury to the teen.

The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment.

General Etiquette for Group Exercise and Studio Classes

New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor.  We ask that you follow the instructor’s routine, as classes are a group activity.  Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space.  We ask that members and guests arrive on time to all classes.  Entering a class late is disruptive and strongly discouraged.

All Members have three-day advance booking access for select classes.  You can book online by logging into your Club WellnessLiving   account by clicking the “Member” button on the Club’s website at https://www.themissionhillsclub.com/ and booking a class on the Fitness Classes Section.

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Club Attire and Safety for Fitness Facilities

Members play a role in supporting the community atmosphere at the Club and safety on the Club’s premises.  Athletic footwear and appropriate clothing must be worn at all times.

The Club strives to provide a safe and comfortable environment for all Members.  As such, clothing and tattoos with offensive messages and clothing that may present health or safety hazards or damage Club equipment, is not allowed.  Some examples include:

  • Open-toed shoes or sandals pose a safety hazard for members working out;

  • Jeans or pants with prominent grommets may damage equipment; and

  • Clothing/tattoos with hateful, lewd or offensive messaging undermines our welcoming environment

Members may exercise in a wide variety of attire.  Crop tops, sports bras, bralettes, short shorts, long pants, collared shirts are all welcome!

Water bottles/jugs of all sizes (including gallon sizes) are allowed, as long as they have a screw-on top.  Press-on tops such as those found on certain gallon jugs are not allowed, as these present a spill hazard.

All personal belongings must be kept in lockers.  Bags and any clothing not in use are not allowed on the club floor.  Bags and clothing on the club floor present potential safety hazards and are targets for theft.

No Solicitation

The Club and its 12.7-acre property is privately owned and managed.  The Club and its facilities are provided for the private use of Club Members only, with few exceptions, and are not open to the public.  Any solicitation within the Club’s premises is absolutely forbidden.  This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising anywhere in the Club’s facility; or leaving multiple copies of leaflets or other papers on the Club’s premises.

Prohibited Items and Activities

  • No Alcohol, Drugs, or Smoking: You cannot engage in any activity at the Club while under the influence of illegal drugs or alcohol.  The Club does not permit smoking, alcohol, or illegal drugs, including steroids, on its premises.

  • No Weapons: No weapons of any kind are permitted on the Club’s premises.

  • Photos/Filming: Taking photos or filming of others is not permitted without their prior knowledge and consent, and under no circumstances is any photography or filming permitted within the locker room or pool areas.

  • Food & Beverages: The consumption of food or beverages other than water or electrolyte drinks is limited to the Clubhouse.  Chewing gum is strictly prohibited on the Club premises.

  • Outside Equipment: The Club reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the Club.

Unacceptable Behavior

​The Club expects all Members and guests to act in an acceptable, responsible and professional manner while on the Club premises.  Defining this behavior to address every situation is difficult, and these guidelines do not intend to do so.  Unacceptable behavior, and/or any deliberate action that is extreme in nature and is obviously detrimental to the Club’s efforts to fulfill its mission or purpose will not be permitted in the Club and can lead to suspension or termination of Club membership.  To avoid any possible confusion, however, some of the more obvious unacceptable behaviors are noted below:

  • Negligence or any careless action that endangers the life or safety of another person.

  • Possession, use, distribution, sale, transfer, or being under the influence of controlled or mind-altering substances.

  • Unauthorized possession of dangerous or illegal firearms, weapons, or explosives.

  • Engaging in criminal conduct or acts of violence or making threats of violence toward anyone on the Club’s premises; fighting, or provoking a fight on the Club’s premises, or negligent damage of property.

  • Threatening, intimidating or coercing associates, members, guests, or any other persons associated with the Club.

  • Abusive or indecent (including, but not limited to, sexual) conduct toward other persons on the Club’s premises.

  • Any act of harassment, sexual, racial, or otherwise; telling sexist or racist jokes; making racial or ethnic slurs, or otherwise engaging in discriminatory conduct, actions, or behavior.

  • Any illegal activity, crime, or grossly negligent act committed on the Club’s premises.  Criminal activities will be referred to authorities for legal action.

Harassment and Discrimination

The Club is committed to providing Members and guests with an environment free of harassment and/or discrimination.  The Club prohibits discrimination or harassment of any kind, including (without limitation) based on race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, and other related medical conditions), sexual orientation, and identity, national origin/ancestry, age, disability, marital/familial status, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or any other consideration made unlawful by federal, state, or local laws.  The following is a partial list of prohibited activities:

  • Verbal conduct such as threats, epithets, derogatory comments, or slurs.

  • Visual conduct such as derogatory posters, photographs, cartoons, drawings, or gestures.

  • Physical conduct such as assault, unwanted touching, or blocking normal movement.

  • Retaliation for reporting harassment or threatening to report harassment.

  • Unwanted sexual advances.

  • Visual conduct, such as leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, or posters via the mail, email, or in person.

  • Verbal abuse of a sexual nature, graphic verbal commentary about an individual’s body, sexually degrading words to describe an individual, or suggestive or obscene letters, notes, or invitations.

  • Physical conduct, such as touching, assault, or impeding, or blocking movements.

STEROID WARNING

Use of steroids to increase strength or growth can cause serious health problems.  Steroids can keep teenagers from growing to their full height; they can also cause heart disease, stroke, and damage liver function.  Men and women using steroids may develop fertility problems, personality changes, and acne.  Men can also experience premature balding and development of breast tissue.  There are also civil and criminal penalties for the unauthorized sale, use, or exchange of anabolic steroids.

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